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How to look for an item?

 

You can use the following methods:

•             Via product group

1.            Select the product group which the item belongs to.

2.            A list of sub-categories will appear on the left panel of the page.

3.            Click on the sub-category that you wish to browse.

4.            Majority of the sub-categories product comes with an image for viewing.

 

How to buy?

1.            When items are listed after a search or through selection of a category, you may key in the quantity in the box that you want to purchase and proceed to click on order button.

2.            Selected item will be added to the shopping cart.

3.            You may continue to search and make other purchases.

 

 

How to see what you have bought so far?

1.            Click on the shopping cart button on the top right hand corner of the page.

2.            You will see a list of items that you have selected.

3.            You may change the quantity or delete any item that you want.

4.            To delete – simply click delete button and the item will be deleted immediately.

5.            To edit the quantity – simply make changes on the quantity and click edit button and the quantity will be updated.

 

How to check out?

1.            Click check out on the top right hand corner of the page.

2.            Once directed to our payment gateway and in order for us to be prompt for your scheduled delivery, users must remember to click on the link or hold the page for 10 seconds to be redirected back to our website for a complete transaction and order process. Any failure to do so will result in us tracking your order hence a possibility of a delayed delivery.

 

 What is the minimum order value?

 Minimum order value is RM200.00 per delivery per location in Klang Valley (a delivery charge of RM50.00 will be imposed if the order falls below RM200.00)

 

 

 How do we know that our order has been successfully submitted?

                A confirmation of order will be sent via e-mail upon successful transaction.

 

 Cancellation of order/product?

                Any cancellation will only be accepted not later than 1 working day prior to the delivery date. For cancellation, please call us at 03-87394708 during these hours: (9.00am-5.00pm mon-fri and 9.00am-12.00pm sat) refunds will be made as soon as possible.

 

 When will my order be delivered?

                Bonfisken.com emphasizes on the quality of product we deliver. Therefore, the guideline below shall allow you to plan your groceries in advance. Delivery will be scheduled from the time of order/payment is submitted.

                Orders submitted - Monday – Thursday

                Earliest delivery will be 2 working days (at the time of order submission)

e.g. order submitted before 3pm on Monday, earliest you’ll receive your products on Tuesday.

e.g. order submitted after 3pm on Monday, earliest you’ll receive your products on Wednesday.

                 Orders submitted - Friday, Saturday & Sunday 

                Earliest delivery will be 2 working days (at the time of order submission)

e.g. order submitted before 1pm on Friday, you’ll receive your products on Monday.

e.g. order submitted after 1pm on Friday, you’ll receive your products on the following Tuesday afternoon.

e.g. order submitted anytime on Saturdays or Sundays, you’ll receive your products on the following Tuesday.

                 

                * There is no delivery on Saturdays, Sundays and public holidays.

* delivery schedule: Monday – Friday (10 am-4 pm)

 

 To which locations does Bonfisken.com deliver?

                We deliver within Klang Valley only.

 

 

What is the delivery fee?

•             Free delivery will be provided for minimum purchase value RM200.00.

•             A delivery charge of RM50.00 will be imposed if the order falls below RM200.00 and an additional delivery charge may apply for special arrangement such as special timing, location, etc.

 

 

What happens if nobody is at home upon delivery?

•             In an event of a missed delivery, our driver will leave a notification slip informing you to contact Bonfisken.com at the soonest possible time to arrange for a reschedule delivery. Please take note there will be an RM50.00 delivery charge for any reschedule delivery.

 

 What is the best resolution to view the web site?

                The best resolution to view the web site is 1024 x 768.

 

 What are the recommended browsers for this site?

                Internet Explorer v4.0 and newer versions.

 

 

 How do you guarantee freshness?

                Our team members are trained to identify and select only the freshest and best quality products for your purchases. The items are being picked at an hour prior to your delivery schedule. Chilled and frozen items are placed in cartons and stored in well refrigerated chiller trucks waiting to deliver to you.

 

If there are any instances when the product freshness does not meet your expectations, you may immediately inform our delivery team members or contact our customer service hotline at

03-87394708 during office hours to arrange a refund or deliver a replacement.

 

 

 

 What if there are missing items?

                We would like to advice our customers to check all products upon delivery. If there is a missing product or delivery of a wrong product, please highlight immediately to the delivery team or contact the customer service assistants during office hours. We will advise you the next ideal schedule to deliver the missing or correct product to you free of charge.